Return & Refund Policy

At True Essentials, we want you to be completely satisfied with your purchase. If for any reason you're not, we've made the return and refund process simple and hassle-free.

Returns

You may return most items within 15 days of receipt for a full refund or exchange.

To be eligible for a return:

  • The item must be in its original condition
  • All tags must be intact
  • Item should be in the original packaging

Non-returnable items include:

  • Clearance or sale items
  • Personalized/custom products
  • Gift cards

How to Return

  1. Contact us at trueessential@gmail.com within 30 days of receiving your order.
  2. Include your order number and a brief description of the item(s) you wish to return.
  3. Once your return is approved, we will provide detailed return instructions and the shipping address.
  4. Please package the item securely and ship it back as instructed.

Refunds

  • Refunds are processed after we receive and inspect the returned item(s).
  • Approved refunds will be issued to your original payment method.
  • You will receive a confirmation email once your refund has been processed.

Note: Shipping charges (if applicable) are non-refundable.

Exchanges

If you'd like to exchange an item:

  • Follow the return process outlined above.
  • Once your return is initiated, simply place a new order for the item you want.

If you have any questions about our refund or return process, feel free to reach out to us at trueessential@gmail.com.